Mar 9, 2021
In this podcast Alison welcomes her guest Wayne Bettess, Founder of The Off The Tools Podcast Show and Your New Boiler.
In this interview Wayne shares his interesting journey, learning the hard way initially, how to run and scale a successful plumbing and heating business. He also tells the story of how upon discovering that there was very little advice out there for trades on the business side of things, set up his own online community. This led to the birth of the Off The Tools Podcast show, and a Facebook group with almost 3,500 members.
Wayne shares how he has overcome common challenges in the industry such as how to recruit quality engineers, how to ensure you remain sustainable and his philosophy on customer service. All very worthwhile a listen if you are just starting out or have been running a business for years.